Frequently Asked Questions
How long will it take to receive my order?
Most orders ship within 5-10 business days. Since each hat is hand-pressed in small batches, some styles may take a little longer during restocks or busy seasons. You’ll receive a confirmation and tracking once your order ships.
Custom orders may take a little longer depending on design and patch availability.
Once your order ships, you’ll receive a tracking number via email.
Do you offer expedited shipping?
If you need your order by a specific date, feel free to email us and we’ll do our best to accommodate.
Do you offer local pickup?
Yes! Local pickup may be available in the Loomis, Auburn, Roseville, and surrounding areas.
If you’re nearby, feel free to reach out before ordering and we’ll do our best to coordinate something convenient.
Do you accept returns?
Returns are accepted within 7 days of delivery on unworn, unused items. Customers are responsible for return shipping.
Are all hats exactly the same?
Each hat is hand-pressed in small batches and may have slight variations in placement, patch details, or coloring. We think that’s part of what makes them special.
Are any items final sale?
Because custom hats are made just for you, all custom orders are final sale.